AI Assistant
Describe a process. NEXA drafts the workflow — you review it before anything runs.
Create a workflow that summarizes new support tickets and alerts the customer success manager when the sentiment is negative.
Workflow created.
Negative tickets will reach the account's CSM within a minute.
Negative ticket alerts
- TriggerWebhooksWh
New support ticket received
From your help desk webhook
- AINEXA AINx
Summarize ticket
Issue, product area and customer impact
- AINEXA AINx
Classify sentiment
Positive, neutral or negative with confidence
- ConditionNEXA AINx
If sentiment is negative
Otherwise the run ends after logging
- ActionSlackSl
Alert customer success manager
Direct message to the account's CSM
- ActionHubSpotHs
Log summary on account
Note added to the company timeline